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ALTERNATIVE DISPUTE RESOLUTION
In the event of a dispute, we inform you that the consumer can resort to the Alternative Dispute Resolution entity identified on the consumer portal, www.consumidor.pt, or the Online Dispute Resolution entity identified on the website https://webgate.ec.europa.eu/odr.
Law 144/2015, of 8 September, applies to out-of-court settlement procedures for national and cross-border disputes promoted by an Alternative Dispute Resolution (ADR) entity, when these are initiated by a consumer against a supplier of goods or service provider and respect contractual obligations resulting from purchase and sale or service contracts concluded between a supplier of goods or service provider established and consumers resident in Portugal and the European Union.
The alternative dispute resolution body currently in existence is the following:
CIAB - Centre for Information, Arbitration and Consumer Conflict
Geographic area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
Email: geral@ciab.pt
Web: http://www.ciab.pt